Brand New, and Factory Sealed +++ Dell U2713H 27-inch 2560x1440 Widescreen Flat Panel Monitor with LED and 3-Year Warranty [Dell PN: U2713H]

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Price: $782.99 $773.00   

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Dell U2713H 27-inch 2560x1440 Widescreen Flat Panel Monitor with LED and 3-Year Warranty [Dell PN: U2713H]

Brand New, and Factory Sealed +++ Dell U2713H 27-inch 2560x1440 Widescreen Flat Panel Monitor with LED and 3-Year Warranty [Dell PN: U2713H] Review

On paper, this monitor sounds great but I recently picked one up and discovered that the USB 3.0 Hub is completely defective on the vast majority of versions out there. If you plug the USB cable into a USB 2.0 connector on your motherboard or use only USB 2.0 devices, then the problem does not appear, but as soon as you use a USB 3.0 connector and a USB 3.0 device, the Hub fails to function. In USB 3.0 mode, the monitor either does not recognize the device or cycles between connected/disconnected. There's nothing you can do to fix it as it is broken at the hardware level.

My guess is most people who own the monitor either don't have USB 3.0 ports on their motherboard or own no USB 3.0 devices, but as I wanted to use this monitor for the next 5 years or so, this was unacceptable to me. And yes, I tried with different USB cables, USB 2.0 and 3.0 devices, and even a different computer. Problem was the same in all cases.

Worse yet, Dell knows about the issue and has not issued a recall: http://en.community.dell.com/support-forums/peripherals/f/3529/t/19489601.aspx

Dell recommends you contact them for a replacement but I am not performing an in-warranty replacement on a monitor that I've owned for less than a week. Furthermore, the Dell support forum is filled with people who sent back new U2713H models only to receive refurbished models with the same broken USB 3.0 hub. Other people were told they do not qualify for the replacement because they owned the monitor for more than a month even though the warranty on this monitor is 3 years.

I quickly returned this monitor as it is defective and therefore should be recalled. Supposedly there is a "REV 02" that does not have this problem but this is unconfirmed and most suppliers, Amazon included, will not tell you the REV number that you are getting.

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