Xerox Workcentre 3325/DNI 37 ppm 1200 x 1200 dpi Duplex Monochrome Multifucntion Printer Multifunction

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Price: $448.26    

Product Feature

• Xerox WorkCentre 3325/DNI - multifunction printer

Product Description

WORKCENTRE 3325/DNI MFP MONO PRNT P/S/C/F/E-MAIL ADF 1200X1200 37PPM

Xerox Workcentre 3325/DNI 37 ppm 1200 x 1200 dpi Duplex Monochrome Multifucntion Printer Multifunction Review

Two weeks after deployment the printer ran out of toner (understandable). Bought a new Xerox brand toner cartridge ($249) and the printer says the cartridge is not a valid Xerox cartridge. So, we assume it's a bad cartridge. Order a replacement cartridge only to get the same error again. Call Xerox and they say we have to take the printer to a repair depot 30 miles away. I ask about upgrading the warranty to an onsite warranty and they say that is possible but I have to print out a configuration page from the printer to be able to do that. I explain that I can't print a configuration page because the printer won't print and the guy tells me there is no other option than to take it to the repair depot. I explained to the guy that there has to be a way to upgrade the warranty without printing that page and he says there's not. When I told him it's just crazy that Xerox would setup a system that would require their customers to drive 30 miles away to a depot when they were willing to pay for the onsite service the "customer support" guy tells me "Well, you had the opportunity to buy the onsite warranty when you bought the printer." So I tell him "Yeah, I have the same opportunity with the HP printers I've been buying. But I have never needed those warranties. This is the first time I've tried a Xerox printer and, thanks to your helpfulness, it will be the last."

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