Cisco ASA5510-SEC-BUN-K9 ASA 5510 Security Plus Appliance

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Price: $1,738.00    

Product Feature

• IPSEC VPN Peers 2 SSL VPN Peers

Product Description

The Cisco �ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall, VPN, and optional content security capabilities, so you can feel confident your business is protected.

Cisco ASA5510-SEC-BUN-K9 ASA 5510 Security Plus Appliance Review

IMPORTANT READ: It's important I share my experience after purchasing two of these firewalls from Amazon.

The devices came with software version 7.3, in order to upgrade the device's software you must have an active Cisco smartNET support subscription, as I knew.

Well, after purchasing my units and requesting a quote for the smartNET subscriptions, I was DENIED because there was already an existing subscription under Amazon's name. In order for me to get support on the devices a request had to come directly from Amazon to Cisco to terminate the contract. You'd think this would be clock-work, but not here.

I received repeated responses from Amazon first saying no such contract even existed under their name. Then they told me I didn't even buy the product from them and they couldn't give me a contact to who it came from. Then they sent me another response saying sorry that I did buy it from them, but could not give me any further information.

I finally got the contract terminated by raising hell and getting a 3-way call between both companies. Some blame can also go to Cisco customer service, but they were just following policy since the "brand new in-box" item already had an existing support contract.

NOTE: I LOVE the hardware. 5 stars. These devices have operated great, but I would honestly pay a couple hundred more per unit from another retailer simply to avoid the THREE WEEK headache of getting the existing support contracts terminated.

RECOMMENDATION: Request the serial #s of the unit you will be shipped if purchasing, and contact Cisco directly to verify there are no existing support contracts on the device before purchasing.

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